Shipping Policy

S.S Group LLC

Last Updated: 2 feb 2026

Thank you for shopping with S.S Group LLC. This Shipping Policy outlines how and when your orders are processed and delivered.

If you have any questions, you can contact us:
📧 info@ssgroup.shop
🏢 971 US HIGHWAY 202N STE 4142 BRANCHBURG, NJ 08876

1. Order Processing Time

  • All orders are processed within 1–3 business days.
  • Orders are not processed or shipped on weekends or public holidays.
  • If we experience a high volume of orders, processing may be slightly delayed.

You will receive an email confirmation once your order has been shipped.

2. Shipping Rates & Delivery Times

Shipping charges will be calculated and displayed at checkout.

Estimated delivery time:

  • Standard Shipping: 5–12 business days
  • Express Shipping (if available): 2–5 business days

Delivery times are estimates and may vary due to:

  • Carrier delays
  • Weather conditions
  • Custom inspections
  • Holiday seasons
  • High order volume

3. Shipping Locations

We currently ship to:

  • United States (all states)
  • International shipping (if enabled on the store)

If your location is outside our shipping zone, you will be notified during checkout.

4. Order Tracking

Once your order ships, you will receive a tracking number via email.
Please allow 24–48 hours for tracking information to update after dispatch.

5. Lost, Damaged, or Delayed Packages

S.S Group LLC is not responsible for delays caused by the shipping carrier.

a. Lost Packages

If your package is marked delivered but you did not receive it, please:

  1. Check with neighbors or building management
  2. Verify your shipping address
  3. Contact the carrier

After this, you may contact us for assistance.

b. Damaged Packages

If your order arrives damaged:

  • Contact us within 48 hours
  • Provide photos and your order number

We will replace the item or offer a suitable solution.

6. Customs, Duties & Taxes (For International Orders)

International orders may incur customs fees, import taxes, or duties.
These charges are the customer’s responsibility.

S.S Group LLC is not responsible for delays caused by customs.

7. Incorrect Shipping Address

Customers are responsible for providing the correct shipping address.
If an incorrect address was provided:

  • We are not responsible for lost or undelivered packages
  • The customer must pay additional shipping charges for redelivery

8. Return Shipping

Return shipping instructions and costs are described in our Refund Policy.
Unless the product arrives damaged or incorrect, the customer bears return shipping costs.

9. Contact Us

For any shipping-related questions, please contact:

📧 info@ssgroup.shop
🏢 S.S Group LLC, 971 US HIGHWAY 202N STE 4142 BRANCHBURG, NJ 08876